Flat Out Cancellation & Date Change Policy
We understand that plans can change. Please review our cancellation and date change policy carefully before confirming your booking.
Cancellation Policy
- 61 Days or More Before Check-In:
Guests who cancel 61 days or more before the scheduled check-in date will receive a 95% refund of the total booking amount. - 40–60 Days Before Check-In:
Cancellations made between 40 and 60 days before the scheduled check-in date will incur a 50% cancellation fee. The remaining 50% will be refunded. - 39 Days or Less Before Check-In:
Cancellations made less than 40 days before the scheduled check-in date are non-refundable.
Please Note:
- Pre-booked activities are non-refundable regardless of when the cancellation is made.
- All refunds will be processed back to the original method of payment, minus any transaction fees incurred.
Date Change Policy
- Admin Fee:
Any approved date changes will be subject to an administrative fee of R500 per change. - Change Restrictions:
- No date changes are permitted 60 days or less before the scheduled check-in date.
- If a date change request is made and approved more than 60 days before check-in, the original cancellation policy will still apply to the original booking dates in the event of a cancellation of the revised booking.
We recommend guests obtain travel insurance to cover unforeseen events that may impact their stay.